Refund and Return Policy

At Kiki & Kody, LLC., we want you to be completely satisfied with your purchase of preloved threads for your little legends. Given the unique nature of our pre-owned items, we have established a clear and fair refund and return policy. Please read the following carefully.

Returns

Due to the nature of preloved clothing, we generally do not accept returns unless the item is significantly different from the description or has undisclosed damage. We strive to provide accurate descriptions and detailed photos of each item to ensure transparency.

Eligibility for Returns:

  • Significant Discrepancies: If the item you receive is substantially different from what was described on our website (e.g., wrong size, different item), you are eligible for a return.
  • Undisclosed Damage: If the item has damage that was not mentioned or visible in the product description or photos, you are eligible for a return.

Timeframe for Returns:

  • You must notify us of your intent to return an item within 7 days of receiving your order.
  • The item must be shipped back to us within 14 days of receiving your order.

Return Process:

  1. Contact Us: Email us at [Insert Email Address Here] with your order number, a description of the issue, and photos of the item if applicable.
  2. Approval: We will review your request and, if approved, provide you with a return authorization and instructions on where to ship the item.
  3. Shipping: You are responsible for the return shipping costs unless the return is due to our error (e.g., we sent the wrong item). We recommend using a trackable shipping method to ensure the item reaches us.
  4. Inspection: Once we receive the returned item, we will inspect it to ensure it is in the same condition as when it was shipped to you.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Eligibility:

  • If the return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Refunds will include the original purchase price and any applicable taxes.
  • Shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [Insert Email Address Here].

Exchanges

We do not offer direct exchanges due to the unique nature of our preloved inventory. If you need a different size or item, please follow the return process for a refund and place a new order for the desired item, if available.

Non-Returnable Items

Certain items are non-returnable, including:

  • Items marked as “Final Sale”.
  • Gift cards.
  • Items that have been worn or washed after receipt.

Condition of Returned Items

Returned items must be in the same condition as when you received them. We reserve the right to refuse a refund if the item shows signs of wear, alteration, or damage that was not present when it was originally shipped.

Damaged Items

If you receive a damaged item, please contact us immediately at [Insert Email Address Here] with photos of the damage. We will work with you to resolve the issue, which may include a refund or a replacement, depending on availability.

Contact Us

If you have any questions about our refund and return policy, please contact us at:

Kiki & Kody, LLC.
[Insert Email Address Here]
[Insert Phone Number Here]

We are committed to providing excellent customer service and ensuring your satisfaction with our preloved children’s clothing. Thank you for shopping consciously with Kiki & Kody, LLC.!